The Formula For World-class Customer Experience

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their close to 38,000 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong.

She’s fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top NYC Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $26 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience, from EX to CX.

Jill offers a hybrid course called Confident Customers Through Customer Experience, (use coupon code “Luminary” for a special price). And, check out Jill’s free gift, her “CX Checklist” to learn how to easily increase revenue with intentional satisfaction,

    2 replies to "Jill Raff"

    • Jill Raff

      Thank you Steve for enlightening conversation and sharing your wisdom on delivering
      great customer experience as well!

      • CoachSteve

        And thank YOU Jill for your generous insights. Love your Shark Model and your commitment to “make the world a better place:!

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